Faqs

Q: Can I use two devices at the same time on one subscription?

A: No, you can’t. Multi connecting on 1 account can block your username and IP address. However you can ask for a extra connection for an additional fee

Q : Can I get back the service and refund after getting my IPTV code ?

No , to make sure about the specification of our service , you can have a 1 day trial

We will not accept to change the service or get it back . so before payment you can ask your questions and make sure its the correct service you need .

Q: What kind of quality service we are providing?

A:Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.

Q: How much bandwidth does the IPTV stream use?

A: Our IPTV streams use the latest H264 technology, offering the best compression and quality. The IPTV stream sizes are roughly around 8 Mbit. However when changing channels the H264 protocol may bounce higher slightly to begin showing the picture, this is why a 16 Mbit minimum internet connection speed is required, 30 Mbit for HD channels.

Q: What kind of devices do you support?

We support all kind of devices such as: MAG, Android Smart Phone, Android Boxes, Enigma, DreamBox, Vu+ (…), PC, VLC, Kodi/XBMC (…), Smart TV.

Q: Do I need satellite for using IPTV?

A: No, you will connect HyperIPTV servers via Internet and you don’t need dish and satellite equipments.

What are the advantages of IPTV?

A: Generally IPTV or Internet Protocol Television has several advantages. It offers a prospective and very cost-effective in the present market viewed by countless telecommunications providers and is thinking for positive as well as profitable new services that can generate new income freshet.

Q : Response time to tickets on HyperIPTV Support ?

A : Issuing a ticket for account activation or technical support will get responded between 1 hour to 2. But we intent to reply within the hour of receiving the mentioned tickets. But during peak hours this can take up to 2 hours.

Q: I’ve uploaded the playlist, but the channels doesn’t work in my Smart TV?

A: Please, make sure your playlist is working, using IPTV Player or VLC Player on PC 

Q : The channels work in VLC Player, but does not work in SIPTV App?

A: If you have webOS or Tizen TVs and your streams are multicast, the UDP to HTTP function has to be turned on in app’s settings and to be set up on your router.

Q: Can an Android TV box device turn my TV into a smart TV?

A : The answer is yes. This is because you have access to all sorts of apps from the android google playstore. It makes yours TV interactive. You can use apps like gmail, firefox, skype, and others right off your TV.

Q: Wi-Fi or Ethernet?

A: We always recommend that you connect your device hardware (ethernet).

A: Please submit ticket to HYPERIPTV Support and ask to check it . But we recommend you first check your m3u link with your smartphone to make sure about the correctness of your link and then make ticket on website for more support .